Returns & exchanges

In accordance with articles L 121-21 to L 121-21-8 of the Consumer Code, the consumer has a withdrawal period of 14 days from the conclusion of the contract. For sheaths and accessories, for hygiene reasons, only unopened packages are returned.

Please download the returns form by clicking here, complete it and slip it into your package.

You will complete it and print it to insert it in your package.
Please return your package using colissimo online to generate the shipping label.

The address for your returns is:
3 Impasse du Bel Air
94110 Arcueil 

Return costs are your responsibility. Packages must be returned via the Colissimo service and at the rates in effect at Colissimo.

Products must be returned in their original condition, with their label and packaging.

Any damaged or stained product will be refused.

For your exchanges or returns, you can also go to the showroom. Monday to Friday from 11 a.m. to 7 p.m. and Saturday from 10 a.m. to 7 p.m.